cuan99 Casino & Sportsbook Data Care
This page describes what we collect when you use cuan99 and how we keep that data protected. When you register for an account, place bets on Liga 1 or Piala AFF, use live-dealer tables, or withdraw via DANA or e-wallet, we collect certain information necessary for account verification, fraud prevention, payment processing, and customer support.
We at cuan99 are transparent about our data practices. We do not sell your personal information to third parties. We do not use your data for marketing purposes you haven't agreed to. We encrypt sensitive data and limit access to authorized personnel only. This policy covers all data we hold—from the moment you register until you request account deletion.
If you have questions about your data or how to exercise your rights, our data team is available via email at [email protected] or via our contact form at cuan99.app/data-access. Standard response time is 5 business days.
What We Collect at cuan99
We collect data in four categories: identity information, transaction data, device and behavioural data, and cookies.
Identity and Account Information
When you register on cuan99, we require your full legal name, date of birth, residential address, email address, and phone number. We also collect a copy of your identity document (national ID, passport, or driving licence) for Know Your Customer (KYC) verification. We verify this information against official records to confirm your identity, prevent fraud, and comply with anti-money-laundering law. Once verified, your account remains active; if verification fails, we cannot process deposits or withdrawals.
We also collect banking details—your bank account number, e-wallet account identifier (DANA, e-wallet, mobile banking, local payment, online payment), or e-wallet code—to process deposits and withdrawals. These are stored securely and used only for payment settlement.
Transaction and Gameplay Data
We collect records of every transaction you make on cuan99: every wager on Liga 1, Piala Indonesia, or Piala AFF; every live-dealer session; every slot spin; every deposit and withdrawal. We record the timestamp, amount, game or market, outcome, and payment method. This data is used for account reconciliation, dispute resolution, fraud detection, and tax compliance. We retain transaction records for a minimum of 5 years.
We also collect information about your account activity—login timestamps, IP address, device type, browser version—to detect unauthorized access and secure your account.
Key takeaways
- We collect identity data (name, date of birth, address, ID document) for account verification
- We collect all transaction records—wagers, deposits, withdrawals—for 5+ years
- We collect device and login data to secure your account
- We do not sell your data to third parties
- You can request a copy of all your data or request deletion by contacting [email protected]
Device, Behavioural, and Cookie Data
Our servers log your IP address, device operating system, browser type, and pages you visit. We use this information to prevent fraud, detect account abuse, and improve platform performance. If someone attempts to access your account from an unusual location or device, we alert you via email.
We also use cookies and similar tracking tools. Cookies store your login session, remember your preferences, and help us understand how users interact with our games and markets. You can disable cookies in your browser settings, though some platform features may not work correctly without them.
How We Use and Protect Your Data
Data Use and Retention
We use your data for these purposes: account verification and security; payment processing (deposits via DANA, e-wallet, mobile banking, local payment, or bank transfer to online payment, e-wallet, mobile banking, local payment); fraud and money-laundering detection; customer support and dispute resolution; legal compliance (tax reporting, regulatory inquiries); platform improvement; and communication about account changes or security issues. We do not use your data for marketing unless you have consented.
Retention periods vary by data type. Identity and banking information is retained for as long as your account is active plus 5 years afterward. Transaction records are retained for 5 years for tax and audit purposes. Account activity logs (logins, IP addresses) are retained for 12 months. If you request account deletion, we retire personal information within 30 days, though tax and compliance records may be retained longer as required by law.
Data Security and Third Parties
We store your data on encrypted servers in data centres that meet industry security standards. We limit access to authorized personnel only. We conduct regular security audits and penetration testing to identify vulnerabilities.
We do not sell your data. We may share certain information with third parties only when necessary: payment processors (to settle your online payment or bank transfer requests); fraud-detection services (to identify suspicious activity); and legal authorities (if required by court order or law). Any third party we work with is bound by confidentiality agreements and data-protection requirements equivalent to our own.
Data may sit outside your jurisdiction
Our servers may be located in countries outside your residential jurisdiction. We comply with data-protection laws applicable in Indonesia and Southeast Asia, including data-residency requirements where applicable.
Your Rights on cuan99
You have the right to access all personal data we hold about you. Request a copy by emailing [email protected] with your account number and ID. We will provide a complete data export within 30 days.
You have the right to request correction of inaccurate data. If your identity information or banking details have changed, update them in your account settings or contact our support team.
You have the right to request account deletion. We will retire your personal information within 30 days. Note that transaction records may be retained for tax, audit, and legal purposes as required by law. Once deleted, you cannot recover your account or any associated data.
You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your information.
Contact and Data Requests
If you have questions about this privacy policy, wish to request a copy of your data, or want to exercise your rights, contact our data team: email to [email protected]; data-access form at cuan99.app/data-access; or phone during regional business hours (Monday–Friday, 08:00–18:00 Jakarta time) for urgent requests. Standard response time is 5 business days.
If you are based in Jakarta, Surabaya, Bandung, or Medan and have a data concern unresolved by our standard process, escalate to our compliance team at [email protected]. We will investigate and respond within 10 business days.
Service availability, account eligibility, and legal responsibility
Service availability
We at cuan99 offer our platform and all gaming services—sports betting, live-dealer tables, slots, esports markets, and payment processing—only where applicable local law permits. We do not operate globally or assume that our services are lawful in every jurisdiction. Service availability is determined entirely by your local regulation, which varies significantly across Southeast Asia and internationally. Some jurisdictions permit sports betting (Liga 1, Piala AFF, Champions League) but prohibit live-dealer casino games; others permit casino games but restrict formats; still others allow all forms but only under specific licenses or residency conditions. We maintain a comprehensive list of supported jurisdictions on our service-availability page and update it whenever regulations change. If we have suspended cuan99 in your region, it reflects our legal determination that we cannot operate there lawfully. We do not make these decisions lightly and do not restrict access for business preference. If you believe our assessment is incorrect, or if your local law has recently changed, contact our compliance team for review. We will not knowingly circumvent local law to serve a region where our service is unlawful.
Account eligibility
To open an account on cuan99 and access our services, you must meet all eligibility requirements set by your local jurisdiction. These requirements typically include a minimum age threshold, though we do not state a universal age because eligibility is determined by local law, not by cuan99 policy. During account registration, we require identity verification—you provide your full legal name, date of birth, residential address, and proof of identity via an official document such as a national ID or passport. This Know Your Customer (KYC) process is mandatory. We cannot issue accounts, accept deposits, or process withdrawals from unverified users. If your jurisdiction specifies a minimum age for participation in gaming, you must meet that threshold. When you register, you attest that you meet all legal eligibility requirements in your location. Providing false information violates our terms and may result in account closure and forfeiture of funds. We do not use age-related badges like "" because eligibility standards vary by jurisdiction. Instead, we require your confirmation of compliance with local law.
Local-law responsibility
You are solely responsible for determining whether cuan99 services are legal in your jurisdiction before opening an account or depositing funds. Our availability in your region does not confirm legality—availability and legality are separate determinations. Many jurisdictions have complex gaming regulations that vary by game type, operator location, player residency, and citizenship. Some permit casino games but restrict them to land-based venues; others permit online gaming but only under government licenses; others prohibit gaming entirely. It is your obligation to research your local law, seek legal counsel if uncertain, and make an informed decision about whether to use cuan99. We cannot advise you on your local laws, and we will not defend you against legal action taken by local authorities. If you proceed with an account despite legal uncertainty, you assume full responsibility for any legal consequences. If you later discover that gaming is unlawful in your jurisdiction, we will work with you to recover your account balance according to applicable law, but we cannot undo time or funds invested.
Data and privacy scope
When you register for cuan99, we collect personal data including your full legal name, date of birth, residential address, phone number, email address, and banking details for deposits and withdrawals. This data is used for account verification (KYC compliance), fraud prevention, money-laundering detection, payment processing, and customer support. We also collect detailed transaction logs—every wager, every deposit, every withdrawal, including payment method and timestamp. This data is stored on encrypted servers and accessed only by authorized personnel for legitimate business purposes. Our standard security practices policy, available at cuan99.app/privacy, explains what data we collect, how long we retain it, and who may access it. We comply with data-protection laws applicable in Indonesia and Southeast Asia, including data-localization requirements where applicable. You may request a copy of all personal data we hold by contacting our data team at [email protected]. If you request account deletion, we will retire your personal information within 30 days, though transaction records may be retained for compliance, tax audit, and legal purposes as required by law.
Contact for legal inquiries
If you have questions about your eligibility to use cuan99 in your jurisdiction, or if you believe we are operating unlawfully in your region, contact our compliance and legal team. We maintain multiple channels: email to [email protected] (typical response within 5 business days); a web form at cuan99.app/legal-contact for detailed inquiries; and a phone line in Indonesian and English staffed during regional business hours (Monday–Friday, 08:00–18:00 Jakarta time). We prioritize legal inquiries and do not route them through standard customer support. We welcome inquiries from regulators, government agencies, and legal representatives; such contacts should identify your official capacity and will be routed directly to our compliance officer. If you report a compliance concern in good faith, we will investigate and take corrective action if warranted. We do not penalize users for making good-faith legal inquiries or for reporting concerns about our operations.